Premature cancellation of Contract

This is my second submission surrounding this matter as although Vodacom claim all has been rectified - it has not. In February 2017 I cancelled a Contract with Vodacom. In November 2017 I established that Vodacom had not processed the cancellation and kept on deducting the monthly sum of R208. Despite three emails instructing Vodacom to deposit the R1 800 into my Mercantile Bank Account, they do not, it gets is deposited into an ABSA account that I cannot access. That is why I asked that the refund be deposited into my Mercantile Bank account. I cannot draw this money! I then ask Vodacom how they intend to repay the "Premature Cancellation" amount of approx. R2 600. They agree to the refund and as yet this has not been refunded despite assurances from one Mr Kagiso Mokou who works for Vodacom. I have now sent numerous emails to 'Mokou, Kg, Vodacom South Africa' ********** 'CEO' ********** ********** trying to establish what is going on and when payment will be made into the designated Mercantile Bank account. Vodacom has not afforded me the courtesy of responding to any of my emails - this is not only unprofessional but disgraceful and bad mannered as well. What does one have to do to get professional service? Vodacom is not only unprofessional but it is clearly evident that they employ *********** and/or useless Employees. If I as a Client do not pay my Vodacom account they will disconnect the service and blacklist me without blinking an eye!! Vodacom's behavior and service is disgraceful.