1 reviews | Active since Jul 2011

30 Sept 2016, 09:03

Premature Cancellation JOKE

<p>I prematurely cancel my contract with Vodacom 27/07/016. Received a quote and deposited the mony as stipulated on quote mailed through all the documents as requested. Now all of sudden my account is in arears after they also deducted a fee at the end of July which they expplaned will happen. I spend hours on the phone being transfered to all relevant departments and eventually got to a person said that it was Vodacom that made a mistake and that my account is up to date.</p>

0
Replies (2)
Vodacom
Vodacom's reply30 Sept 2016, 11:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update08 Oct 2016, 15:47
Reviewer Update

Good Day

Its been a week and no one called me regarding this issue. If you put me on the credit berue the fire works will fly.

Please get some one to call me because I am done waisting my time on the phone being transfered to all departments.