Premature Cancellation

I took out a contract with vodacom last year June (2020) , upon taking the contract I made an enquiry regarding paying up the contract prior to the contract ending , and I was told yes it is possible. In January (2021) I made an enquiry with vodacom regarding the amount to be paid for a premature cancellation, the amount given to me was out of my budget and I could not afford to cancel it at that given time. I called back around March and was told that I was owing +-R19 000.00 , i made arrangements to get the money and to close the account the following month , upon calling back I was told I was owing +-R22 000.00 , I questioned the amount because the previous amount was +-R19 000.00 and I was shocked that it was now so much more , I requested the call to be retrieved so that I could get answers and that was never done. Upon further investigation, I find out that Vodacom charges a 75% of the balance of your contract. The balance of the contract is the monthly subscription amount times by the remaining months of your contract. I called vodacom yesterday (30/08/2021) , upon querying the cancellation amount , I spoke to a consultant who knew absolutely nothing about what was going on and was giving me answers prior to even looking at my account , when requesting to be transferred to a manager , the call was cut and no one even bothered calling me back.

The following day , I called back , got sent from pillar to post yet AGAIN , after holding for several minutes , I get a manager who is just as *********** as the the consultants. I told him , he needs to get his story straight and call me back once he has listened to the call recordings and has come to resolution and as I expected , no feedback was provided.

As per the terms and conditions on Vodacom’s website : “ A reasonable premature cancellation charge for the purposes of this clause shall mean 75% of the balance of your contract. The balance of your contract is your monthly subscription amount times by the remaining months of your contract. Any amounts outstanding to Vodacom will also be added to the cancellation cost. “

However when speaking to the call centre I get told something different.

I am left with 22 months of the contract and as per my calculations , the following is what it will cost me to cancel this contract.

Monthly subscription - R899.00 Duration left - 22 months

R899.00 x 22 = R19 778.00

75% of R19 778.00 = R14 833,50