1 reviews | Active since May 2016

30 Jan 2017, 14:07

Premature Cancellation

<p>I've ported both my contracts in July, only managed to pay my premature cancellation in Aug after numerous calls, send from pillar to post to Vodacom shops. In December I realised that some money was outstanding on my account and have been battling to resolve this for a month. Everytime I call I get ransferred from one division to another and they tell me a diffrent story. If I ask to speak to a manager my calls gets disconnected. I really want to resolve this and would appreciate someone from Vodacom to assist. ANYONE would be great.</p> <p>Yolanda Bennetts</p>

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Replies (1)
Vodacom
Vodacom's reply30 Jan 2017, 15:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team