SC
SUGEN C

1 reviews | Active since Sept 2015

10 Jan 2017, 22:47

PREMATURE CANCELLATION

<p>21 MARCH 2016 - CANCELLED CONTRACT - PAID IN CANCELLATION FEE AS REQUESTED.</p> <p>CANCELLATIONS DOCUMENTS SUBMITTED TO CANCELLATIONS DEPT. </p> <p>VOICE RECORDED MESSAGE FROM CANCELLATIONS - "WE HAVE RECEIVED YOUR DOCUMENTS BUT THE CONSULTANT FAILED TO CANCEL YOUR CONTRACT.</p> <p>MOVED OVER TO CELL C IN THE MEAN TIME. </p> <p>AS THE MONTHS WENT ON VODACOM HANDED ME TO PRE-LEAGAL AS THEY BILLED ME 6000 RAND FOR WHICH I WAS NOT EVEN USING THIER SERVICE ANYMORE FROM THE 21ST MARCH 2016.</p> <p>09/01/2017 - VISITED REGIONAL OFFICE - EXPECTING A RESPONSE TODAY - BY THE AFTERNOON - ON THE 10/01/2017 - FAILURE IN RESPONSE.</p> <p>TRANSUNION CREDIT RATING MESSED UP.</p> <p> </p> <p>PLEASE IF ANY SERVICE SPECIALISTS FROM VODACOM ARE READING THIS PLEASE CALL ME ON ********** 492, TO FIX THIS ISSUE, WHICH HAS DRAGGED ON FOR ALMOST A YEAR.</p>

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Replies (1)
Vodacom
Vodacom's reply11 Jan 2017, 07:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team