Premature Cancellation

<p>I requested for a quotation on my premature cancellation for 2 of my numbers. I received correspondence on the 1st number at 6:51 am from Raquel Dionene Boyd. I want to port to Cell C and would like to keep my number. I did not receive confirmation for the 2nd number until after 11 (11:20 to be exact) from a Marelise Carelse. The quote indicated that there was no amount owing after which i sent correspondence thanking her for the information as i see the amount owing is R 0.00. I was in the mall at at the time and went to Cell Cto start the process of porting to Cell C. i was under the impression that according to their records this was correct. While i was busy discussing the options and completing the forms with a consultant at the Cell C shop in Wonderpark, i got a call from Marelise. She advised that there was a system error and there is actually an amount owing. which annoyed me because i was informed by way of quote that all was in order. i was in such shock because now i have started the process to port and now 33 minutes later, she called to say it was wrong. She said the system made and error and that she has sent the corrected quote.</p> <p> </p> <p>I emailed her back explaining that i am at Cell C completing the paper work based on the information provided. and that the fact that the "system" made a mistake is really not my fault. and asked her what now? because i would then have to pay for an additional contract and asked for a manager to call me back. to which she responded:</p> <p>"As per our telephonic interaction on the number 079........</p> <p> </p> <p>I have send you the correct premature cancellation quote with the amounts reflecting, which you are liable for if you want to continue with the cancellation.</p> <p> </p> <p>I have requested that my supervisor contact you back as per your request."</p> <p> </p> <p>I have not heard a single thing from her, or her manager....</p> <p> </p> <p>this is not the first time that i have had issued with Vodacom.</p> <p> </p> <p>When i contacted the upgrade department, i was informed that i can upgrade 15 December. then when i went to a Vodashop, they said no, only in January. My husband is also due for an upgrade in Jan according to the "system" but he received a notification that he is now due for an upgrade. How the hell can the departments not know what eachother is doing????</p> <p> </p> <p>I upgraded my contract almost 2 years ago, and i was contacted to change my plan to the smart XL as i was going over my allocated time. when i spoke to the consultant they advised that the new amount would be almost R 700.00 which i accepted only to be smacked with a bill of over 1300 because they failed to advise that the amount did not include the handset cost. but i left it because i just didnt have the time to deal with that.</p> <p> </p> <p>I am not going to accept the quote as this is not my fault that the system (or possible Marelise Carelse) did not initially send me the correct information. I cannot believe that she just expected that i would be fine with the oops, system problem excuse.</p> <p> </p> <p>Regards</p> <p>Your once Loyal, now disgruntled client</p> <p> </p> <p> </p> <p> </p> <p> </p>