Premature Cancellation
<p>Good day, I have been trying to cancel my vodacom contract for two weeks now, i called last of week and they gave me a settlement quotation for the premature cancellation, made payments and sent all documents requested to their retentions department but i keep getting a reply that the are no documents on the email, i have double checked the attachments and sent the email for the third time today but still nothing. Can someone please assist with this urgently as it is frustrating i have already made the payment and the is no aknowledgement or information if contract has been cancelled. Everytime time i call i end up holding forever this is very inconveniencing.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day,
Please take note that i requested a Premature Cancellation, i was given a quotation for R1879.47 which i settled and sent POP, the only outstanding amount was my Monthly subcription which is R700 but last week R3,137.08 was debited from account and right now i cannot get any assistance as to what the amount was for? I have called multiple time and i keep being transfered from one department to the other this is very frustration, please can you urgently assist in this regards.
Good day,
Please take note that i requested a Premature Cancellation, i was given a quotation for R1879.47 which i settled and sent POP, the only outstanding amount was my Monthly subcription which is R700 but last week R3,137.08 was debited from account and right now i cannot get any assistance as to what the amount was for? I have called multiple time and i keep being transfered from one department to the other this is very frustration, please can you urgently assist in this regards.