PREMATURE CANCELLATION

Have a bad experience with vodacom accounts, regardless of the times I have called them to fix the error on their side.

November 2017 I had done a premature cancellation on my contract, forwarded everything to retentions.cancellation myself because at the vincent centre in east london they said they have problems with their system.

Since then for two months I had not recieved any invoice regarding the paid up account.

On week of january 8 2018 recieved an invoice from vodacom, invoice says I must pay 280, and outstanding balance of 2600.

On the 12th of january I called and gave them information that I cant be billed and why am I recieving aninvoice for simething thats paid up.

They then said ok if it has nt deducted they will put in a request to say it must not go through. And they have deduct they will give a refund.

Then this morning January 30 2018, recieved a message saying vodacom has deducted 381,99.

I then called the call centre again I explained my problem. They then said they will put me throw to cancellations, i stayed on the line then spoke to someone different, I explained again my story and they checked. Again they said they cant help me because its still the call centre.

They put me through again only to find out that it is the call centre again.

So for all of that I did not find joy in resolving my problem and ny worry is that its going to happen again next month.

And another thing is why were my emails not attended to on the retentions side were as I did forward the email as the quote says.

And secondly why am I being billed two months after the account has been paid up, and this time with a different amount which they usually take.

While holding on the line is am being told that the number in question is prepaid then why did vodacom deduct, I also could not go through to accounts because my account is not in arrears only people with such accounts go through.

Retentions aswel could not help because they cant see anything from their side.

Confused/angry vodacom customer.