1 reviews | Active since Aug 2015
Premature Cancellation
I am very disappointed in Vodacom. I choose to get a new phone and to cancel my data contract. Data on a cash purchased phone. I paid R 988 to buy out my contract and got no airtime or data for that money. I might as well have given anyone R 1000 as a gift. I am disappointed that this was not explained to me and rushing to buy a new contract in a lunch hour not everything is read in detail and this crucial point was not pointed out to me.<br> <br> What is even worse, I was told that I needed to purchase another simcard as my new phone can't take my old sim card as a contract number can't be converted to another contract. I now have a cheap nokia phone with my new IPhone 6 airtime loaded onto that phone and end up spending cash to load onto my old number which is in my new IPhone which is now prepaid.<br> <br> I understand that if I purchased a telephone on contract the I needed to pay for the phone and forego any airtime/data. I however only had a data contract and now lost almost R 1000 worth of data/airtime. If this was explained to me I would have kept my standing debit order for the remainder of my contract then at least I would have gained something for my money.<br> <br> THIS IS PATHETIC !
I would like to apologise for any inconvenience caused.
I attempted to call you, however there was no answer. I have responded to you via email.
Kind regards
Vodacom Consumer Website Team
Best regards,
I would like to apologise for any inconvenience caused.
I attempted to call you, however there was no answer. I have responded to you via email.
Kind regards
Vodacom Consumer Website Team
Best regards,
