1 reviews | Active since Oct 2016
<p>On 29 02 2016 I paid Vodacom R900 for a 12 month data bundle contract for 1GB per month. For the first 6 months the 1GB was transferred to my sim card in my modem - No ********** . September it was not transferred. I visited Vodacom in Woodlands Mall twice to solve the problem. With my second visit they called the manager. After a while he told me that he logged a call somewhere. The next day somebody called me from a call centre. I explained to him what my problem is - data was transferred for 6 months then it was stopped. After a long discussion he referred me to my bank ABSA. He could not explain to me why. My bank had NOTHING to do with my problem. A few days later the 1GB was transferred.</p> <p> </p> <p>This month (October) the data was transferred. A day later my 1GB data disappeared PLUS 500MB I bought to keep me going because VODACOM was not transferring the contracted data. I tried to solve it via their call centre - service is absolute pathetic. I e mailed their customer service - ZERO responds.</p> <p> </p> <p>I just want everybody to be aware of the pathetic service of so called VODACOM.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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