Pre paid contract cancellation

<p>Horrible expirience from Vodacom, their consultants lie, lazy and overall lack customer service s****s. I called Vodacom on the 9th to request a prepaid contract on my existing line and phone....ref1- ********** ********** . I ask that they include caller ID as well as debit my account on the 23rd of each month. I was told the contract will not kick in immediately as i still had airtime and data and that they will send a representative to deliver terms and conditions for me to sign before the contract kicks in. few days later i realised i had no calller identity. i calle on the 13th to request they put back my caller identity they could not since i did not know what contract i was on. I then called the cancellation department to request they cancel the contract as since I requested it im having problems on my phone ref 1- ********** ********** . On the 23rd of June i called the cancellation department ans spoke to Dimakatso to query the debit of R276 on my account. She told me the contract was not cancelled and that she will escalate to the relevant deparrtment as previous consultant was not clear in her communication to after sales deparrtment. She adviced not to reverse the amount with my bank , that after 4 days everything will be sorted. I called again for the 3rd time today to check if my money was reversed and contract cancelled. i got through a guy called Sheldon who transfered me to after sales. I spoke to a lady by the name of Ntswaki Hlongwane who told me she cant assist since the system is offline i must call after an hour. i asked to speak to the supervisor to verify this, the supervisor by the name of Mahle Dubazane who told me the consultants PC is offline not the entire company's system so the consultant will call back after 5minutes, which she did. She kept me holding for a while whilst checking my account, she came back to tell me she cant help me since i want to cancel after 14 days lapsed. she told me my refence number only shows request for caller id to be added. I told her that is unneccaptle since i told her this is the thrid time im phoning, i requested cancellation on the 4th day of application way before 14 days was over as i was already receiving horrible service plus bad attitude from their consultants. she kept me on hold again for another 20 minutes then came back and gave me ref 1- ********** 572869 and told me the contract will be cancelled in 14 days. she cant confirm reversal of debit ,she also cant stop my account from being debited going further, its not her problem she does not come up with rules at Vodacom, she does not know how the system perfom. I asked to speak to the supervisor again she told me she stepped out she does not know when shell be comming back. I feel they are all passing a buck and dont want to help. </p>