DS
DW S
1 reviews | Active since Jun 2016
12 Dec 2020, 10:46
Pre order system broken
This is pathetic. I have been trying to pre order the new Iphone with the free accessories from the first minute it went live. The system is set up very poorly!! As soon as I select my device and package deal, verify my upgrade to the contract, it indicates my usage over the last 6 months and provides me with different deals. I trued to use your online chat function for assistance, but as soon as I try typing it closes my chat and a message pops up indicating your chat is now closed. I can’t start another chat immediately cause the system still thinks I am in my current chat. Due to all of this I have now missed the deal on the accessories and still the system is broken and I can’t order the item I am literally selecting on the webpage.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
12 Dec 2020, 11:30Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Dec 2020, 11:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
DS
DW S's updateReviewer Update
15 Dec 2020, 09:17Update: Vodacom couldn’t resolve my issue and my review for 1 star will remain on this website. I will be switching service providers and would recommend others to do the same
DS
DW S's update15 Dec 2020, 09:17
Reviewer Update
Update: Vodacom couldn’t resolve my issue and my review for 1 star will remain on this website. I will be switching service providers and would recommend others to do the same
Vodacom's replyOfficial
22 Dec 2020, 18:57Dear DW Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were already assisted by the Social Media Team. Regards Consumer Website Team
Best regards,
Vodacom's reply22 Dec 2020, 18:57
Official
Dear DW Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were already assisted by the Social Media Team. Regards Consumer Website Team
Best regards,
DS
DW S's updateReviewer Update
23 Dec 2020, 00:45Good day,
Yes I was assisted but unfortunately my issue wasn’t resolved and therefore I cannot take off any posts on hellopeter or Facebook expressing my dissatisfaction. I will be ending business between me and Vodacom by the end of this month and move on to another service provider.
Yes I was assisted but unfortunately my issue wasn’t resolved and therefore I cannot take off any posts on hellopeter or Facebook expressing my dissatisfaction. I will be ending business between me and Vodacom by the end of this month and move on to another service provider.
DS
DW S's update23 Dec 2020, 00:45
Reviewer Update
Good day,
Yes I was assisted but unfortunately my issue wasn’t resolved and therefore I cannot take off any posts on hellopeter or Facebook expressing my dissatisfaction. I will be ending business between me and Vodacom by the end of this month and move on to another service provider.
Yes I was assisted but unfortunately my issue wasn’t resolved and therefore I cannot take off any posts on hellopeter or Facebook expressing my dissatisfaction. I will be ending business between me and Vodacom by the end of this month and move on to another service provider.