PRE-ORDER ONLINE FAILURE

If I could give them zero I would. I pre-ordered the new Samsung Galaxy S23 Ultra in Lavender on the 17th of Feb 2023. We'll within the time. It took me having to call them almost a week later to finally get the confirmations department to call me to finalize the process. Within the same day I'm told that the lavender is out of stock and my order will be put on hold until stock is available again. I've called them ALMOST EVERYDAY since and each time get told a different story. Starting the process over again. Everytime I ask the agent to connect me to their supervisor I get the run around they put me on hold until the line hangs up. I get excuses that the supervisor will call me back with no call back. They refuse to give me a supervisors number or name to be able to call them back myself. And now I'm being told that most of the colours are out of stock and they have NO ETA on when they'll be restocking, if they'll be restocking at all.

I have waited 3 weeks for a phone that they now say they're out of stock for and aren't willing to be helpful with resolving the situation.

Very frustrated.