Pre order ***** up on Samsung S9+

I put in my pre order for the new Samsung galaxy S9 on 5 March. I received an sms stating: "Hi Erika, your Vodacom pre-order with referral number: CRULQY has been received. A consultant will contact you to confirm your order from 1 March 2018." On saturday 10 March at 10:23 someone phoned to confirm everything (colour etc) and said that she was going to load it and then get back to me. Today 13 March I phoned them because still no one phoned me back and after speaking to 2 different consultants I was informed that no pre order was received or captured on their side. They must first draw the recording of the telephone call for the 10th. They also told me I cant get the deal with the wireless charger etc (which was explained to me on the 10th) because that is only on the pre order and that pre order deals arent valid if you do them now as the deal/special expired! WELL, I DID PRE ORDER YOU JUST CANT FIND ANYTHING AND YOUR AD IS STILL ON THE RADIO TODAY FOR THIS PRE ORDER SPECIAL/DEAL!!!!! This is utterly bad service. I have been a customer for many many years and every now and again I have to sit with poor service or incompetence. I really feel like just cancelling my whole contract and moving to a different service provider. They can never just give old clients a little bit of extra of anything be it service or anything else!!! I am soooooo fed up with this place!!!!!!!!