KT
Kirshnee T
1 reviews | Active since Oct 2017
23 Jan 2019, 08:28
PRE-MATURE CANCELLATON OF CONTRACT - Still debiting my account after cancellation
Please refer to my previous review with the same title. This is my third review regarding the same complaint and nothing seems to be done about it. In my previous review, nobody from Vodacom has contacted me to date. Each time I call the customer care line, not one person seems to know how to handle my query. I have now been handed over to legal department and still nobody has contacted me. I need an urgent response.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
23 Jan 2019, 09:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Jan 2019, 09:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
23 Jan 2019, 12:27Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply23 Jan 2019, 12:27
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom Consumer Website Team
KT
Kirshnee T's updateReviewer Update
23 Jan 2019, 12:34Thank you. My query has been resolved. I have received verbal confirmation that the outstanding balance has been reversed and no more debits will be presented to my bank account.
KT
Kirshnee T's update23 Jan 2019, 12:34
Reviewer Update
Thank you. My query has been resolved. I have received verbal confirmation that the outstanding balance has been reversed and no more debits will be presented to my bank account.