Pray and hope you never need assistance online or over the phone

Item: Vodacom
Rating: 1
Author: Bonga S

I am disappointed at Vodacom. Can't get no assistance online or via their toll-free 082 135 customer care number number. Their AI, Thobi is straight out useless like nipples on man. All Ian trying to do is get a Simswap done for my prepaid number. All I get is instructions and prompts that lead nowhere.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

01 Apr 2025, 12:07

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply01 Apr 2025, 12:07

Official

Bonga S's updateReviewer Update

01 Apr 2025, 12:57

I wish I could say thanks for reply but I see the words but you not really saying anything. The simil r to how I have a issue and and Vodacom as a service provide ain't offering no solution.
So yeAh thanks for nothing and forget ever having me as a client now or in the future.
Dues ✌🏾

Bonga S's update01 Apr 2025, 12:57

Reviewer Update