LF
Lorraine F

1 reviews | Active since Aug 2019

19 Apr 2024, 14:40

Praise for helpdesk assistant, DAISY LODYA

My praise is for help desk staff member, DAIST LODYA. She is such an asset to the company,....she went out of her way to help me. If you've tried to get help from Vodacom, you know how FRUSTRATING it is. That is, UNTIL YOU GET SOMEONE LIKE DAISY. I cannot properly express how wonderful she is. I rest my case about Vodacom by telling you....I put a review about Daisy earlier today on Hello Peter, and instead of just saying "thank you, glad you were assisted" (or something like that) INSTEAD their response was obviously general reply: "sorry to hear about your complaint, someone will contact you shortly". What a ****** laugh, they obviously never get compliments so they have no automatic reply for compliments. Poor Daisy working for a company who don't really read compliments (or complaints) and then respond correctly. Vodacom management do yiu know how to respond corrrctly??? Or do yiu need trajning! It's done by contacting the person (Daisy in this case) and expressing gratitude for that person helping promote vodacom's good name by the assistance given. So they may not show their appreciation Daisy BUT I DO VERY MUCH APPRECIATE ALL YOUR HELP. Thank you.

0
Replies (2)
Vodacom
Vodacom's reply22 Apr 2024, 08:10
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. RegardsVodacom Consumer Website Team 
LF
Lorraine F's update04 May 2024, 17:31
Reviewer Update
Vodacom, I received this email today...see except below...email received 4 May 2024 from you. ITS IMPOSSIBL TO GET THROUG TO YOU TO FIND OUT WHAT ITS ABOUT.

IN MARCH 2024, on-line, I UPDATE TO SIM ONLY R329 pm. I was invoiced in April for R329.
SO WHAT IS THIS QUOTE!!!!!!!

Seriously it is SCARY to get this type of thing WITH NO EXPLANATION FROM VODACOM BECAUSE YOU ARE NOT AN EASY FIRM TO GET HOLD OF PEOPLE TO TALK TO.

PLEASE PHONE ME ON *** OR *** TO ADVISE AND SORT THIS ******* OUT.STOP STRESSING ME!!!!!!!!!!!!!!

Regards Lorraine
Email from Vodacom:

Dear LORRAINE GLENDA, quote *** has been generated on your profile. Details of the quote are in the attached document, please contact Vodacom regarding your quote.