M&G
Magalen & Gresham

1 reviews | Active since Jun 2021

03 Dec 2022, 13:21

Praise and pointers to kaylene!!!! From Phoenix plaza

I would like to say thank you to kaylene from the Phoenix plaza brunch who as always been assisting me with my account... I have left sooo much reviews on vodacom due to the call center agents that don't ever assist or if they call they tend to call at wrong times. I am ever so thankful to kaylene you are the product expert and truly the best ♥ always having a smile on your face 🌸 you have put my mind at ease knowing what my bills are.... You have even sorted my account back then about my double charge and put me as a cash customer you are truly valuable.... Guys if you need anything go to kaylene she will walk you through any process simply the best 😁 vodacom won my trust due to kaylene.... As for the agents in the call center they make vodacoms name into a negative one

0
Replies (1)
Vodacom
Vodacom's reply03 Dec 2022, 16:24
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team