1 reviews | Active since Jul 2016
PPS Vodacom
Below are the SMS numbers received from Vodacom relating to this matter *** *** *** These are the people I spoke to, attempting to resolve this matter without success 1. Margriet Duys - ***6 (number she issued, don't know how valid this is - call was just after 06:00) 2. Thebego (14:01 on the 3rd of December is suppose to be the ref number for the call) hung up on me without providing accurate and truthful information, didn't provide the opportunity to rate her poor service 3. Seithati Msimanga who I spoke to at around 14:15 had more stories and reasons why she is sorry for the inconvenience that a book could be written
Then there was Bianca Henning from the Key West Vodacom shop - Yes I had to go in to attempt to resolve this **** poor service - Who actually did what she said.
In short. My line credit limit has been reached and as a result my lines have been blocked ( I have multiple lines with this entity ), but not due to my actions , but that of Vodacom ,by invoicing me double on migration charges. Then in order to have it resolved, I have to wait 24 hours for the back office to fix the problem they created.
The poorest of service deserves the poorest of ratings.
Best regards,
Best regards,
It has now been 24 hours since the original review and still no contact from the communications giant.
I did contact the call centre this morning , to follow up and was promised that everything will be resolved in 2 hours. BIG SURPRISE - ANOTHER BULLSH#T response from either a new , optimistic and innocent soul or that of the standard run of the mill sub-standard consultants / call centre operators.
Formal complaint with Independent Communications Authority of South Africa to be lodged. This is completely unaccepptable and needs to be addressed and escalated as high as possible to expose the incompetency of this service provider.
It has now been 24 hours since the original review and still no contact from the communications giant.
I did contact the call centre this morning , to follow up and was promised that everything will be resolved in 2 hours. BIG SURPRISE - ANOTHER BULLSH#T response from either a new , optimistic and innocent soul or that of the standard run of the mill sub-standard consultants / call centre operators.
Formal complaint with Independent Communications Authority of South Africa to be lodged. This is completely unaccepptable and needs to be addressed and escalated as high as possible to expose the incompetency of this service provider.