POWERFLEX ***** / **** - VODACOM

My husband and I ordered a Powerflex month to month online on the 31st of December 2025. Sim card delivered to my address on the 3rd of January 2025. We received instructions with the sim card of how to port our numbers, which we followed. On the 5th of January 2025 we were still waiting for our numbers to be ported and decided to go to a store to assist. They told us that it is not possible to port on the powerflex simcard and that due to the fact that we purchased this product online, they cannot assist us with any query whatsoever on this, we need to phone the call centre. My husband and I spent the whole day on the call centre, phoned after sales, phoned porting line and multiple other numbers were provided and no one at Vodacom can help activating the sim card as it does not activate on the vodacom network nor to assist cancelling because we do not have the cellphone number of the sim. All the while Vodacom already deducted R449 from both my and my husbands bank accounts on the 31st of December 2024. No where in the terms and conditions it indicates that your current number cannot be ported to this sim. We went back to the vodashop late on the 6th of January 2025 and the manager tried to assist by calling her support however just ended up saying that they cannot help us nor advise us. This is *****ulent, money ****** by Vodacom on false pretense, this is truly a shocking experience. I want my money back and I want this contract/prepaid - whatever it is cancelled! How difficult can this be! I am a professional person with a full time job, I have wasted almost three days on this! I will never ever touch a Vodacom product again! Truly disappointing and shocking! ZERO CUSTOMER SERVICE, they just get money out of you!