HB
H B
1 reviews | Active since Dec 2016
13 Mar 2025, 09:53
Powerflex Terrible service
I have Vodacom Powerflex and now suddenly I can’t make any outgoing calls - it says I have no airtime left but it’s supposed to be unlimited. Made three calls to Vodacom with no help whatsoever.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
13 Mar 2025, 10:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Mar 2025, 10:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HB
H B's updateReviewer Update
13 Mar 2025, 10:42I have called again and been told that the query will take 5 days to be attended to. Vodacom failed to debit my credit card as per Powerflex rules. Now I have to be without ability to make outgoing calls and have to wait 5 days to use my phone for calls!!! This is pathetic service
HB
H B's update13 Mar 2025, 10:42
Reviewer Update
I have called again and been told that the query will take 5 days to be attended to. Vodacom failed to debit my credit card as per Powerflex rules. Now I have to be without ability to make outgoing calls and have to wait 5 days to use my phone for calls!!! This is pathetic service
HB
H B's updateReviewer Update
14 Mar 2025, 08:13Astoundingly you have sent me an email saying I do not have a Powerflex facility with Vodacom. It’s shockingly a state of incompetence and irresponsibility towards your customer. I have sent by email proof of the Powerflex. This is downright ridiculous. Vodacom has debited my account successfully in January. Left me without calls for 20 delays hence and now say that I don’t have Powerflex when I have correspondence from Vodacom proving I do have!
HB
H B's update14 Mar 2025, 08:13
Reviewer Update
Astoundingly you have sent me an email saying I do not have a Powerflex facility with Vodacom. It’s shockingly a state of incompetence and irresponsibility towards your customer. I have sent by email proof of the Powerflex. This is downright ridiculous. Vodacom has debited my account successfully in January. Left me without calls for 20 delays hence and now say that I don’t have Powerflex when I have correspondence from Vodacom proving I do have!