POWERFLEX - disgusting customer service

I am a loyal prepaid customer of Vodacom for years now. And spend over 1500 airtime every month. Also I have 2 contracts with them for family members.

I tried moving my prepaid number to POWERFLEX. It can’t be done on the Vodapay app. 3 long disgusting calls to customers totaling one hour. Only to get to speak to people who have no idea what I’m even talking about. The supervisor was worse than the call center agent.

Only to hear you have to go in store for it to be done. And it’s for selected prepaid users only. I go to Vodacom shop and they say I can’t port my prepaid number to powerflex and if I need any help I must call the customer services.

Vodacom will push you to call customer services. Who will tell you to go in store. Who will tell you call customer service. And both of them will tell you go on the Vodapay app.

Disgusting service.

And guess wat ! lol

I can port my number to MTNs superflex. The same only cheaper than Vodacom. In literally minutes….

I’m going to tell everyone I know and more to move to MTN !!!!