PowerFlex Activation - After 48 hrs no activation and no Support

Item: Vodacom
Rating: 1
Author: sandi S

PowerFlex from Vodacom its a headach, I bouhgt the 17GB , Unlimited Minutes, and Unlimited SMS plan online. I opted use my existing number, as the product allows that. The transaction and payment of R449.00 was successfuly completed. Upon concluding, there was a displayed message to indicatiing the there will be an email that will be sent for activation. Strangely, no order number or reference number for tracking purposes.

After an hour waiting for the email, email never came. I started calling Vodocome, believe you me i was sent piller to post, other call center agent dont know about it. went to the Vodacom Shop, they could help either.

It feels like we are a sold a lie as there is no support for the product.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

20 Mar 2025, 07:48

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply20 Mar 2025, 07:48

Official

sandi S's updateReviewer Update

26 Mar 2025, 15:25

I just want to take this opportunity to express my sincere gratitue to Ashey Payloe upun registering my frustration he constantly called to ensure that the issue was ultimately resolved. Im now enjoying my PowerFlex plan. Thank @ Vodacom for havong such dedicated employee, multiply his calbire. THANK YOU ASHELY. KEEP UP THE GOOD WORK of taking care of the customers like me.

sandi S's update26 Mar 2025, 15:25

Reviewer Update