"Power to you"- "You" seems to mean Vodacom and not the client.

<p>We upgraded my wifes' contract on 6 January 2017 to a Smart L sim only deal. <br /><br />It took two months of numerious calls, emails, tweets and personal contact with staff at Vodacom to finally get told that thou the upgrade was processed and succesfull it was subsequently cancelled. No one still knows why. I am not sure if the aliens invaded our world and we were sleeping for that period. <br /><br />FInally upgrade was reprossed on 30 March. Howver for two months, we had to pay extra as her package was never moved to the Smart L sim only as per 6 January. We are owed the credit for the difference in price for the new and old package.<br /><br />Since then numeroous more queries on have been made via calls, emails, tweets and personal contact with staff at Vodacom. We have requested to speak or get in touch with the supervisor/manager/head of compliants department but we keep getting told this is not possible. Why is it not possible...? If we need to escalte the query and compliant how does a client go about doing this.</p> <p><br />Till today neither have we received proper feedback as to why this has happened, nor have we been credit our monies due. <br /><br />This has by far been the most atrocious and applaing service ever received. <br /><br />Is is clear to me Vodacom does not value or care about its clients... <br /><br />Keep it up and you will surely loose a lot of business from my Family and I. </p>