WV
Wiehann V

1 reviews | Active since Dec 2017

12 Dec 2017, 23:35

"POWER TO YOU" because they cant do anything right

Vodacom shop Wonderboom junction - all I need is a sim swop for a ****** phone. What do they do... give me a sim charge me R64 and tell me its done.

Phone 082 111 from a different phone hours later to find out if the sim swop was actually done , they let me know a sim swop was never requested.

The consultant from 082 111 manages to do a sim swop... on the WRONG number.

I have had this number with Vodacom for over 10 years, the amount of useless untrained staff is astonishing. This is the reason why I will have my number ported to Cell C. your lack of service and terrible trained staff will lead you into the ground.

Ps. that same shop took 2 months to port a Telkom number to vodacom for my girl friend ( well for 2 months they didnt do ****) It was eventually after going to a different vodacom shop that it was finally moved.

WORSE SERVICE THEN TELKOM --- WHAT A JOKE YOU ARE VODACOM.

you will try and phone me to fix this.... but guess what... YOU CANT BECAUSE YOU CANT MANAGE A SIM SWOP!

0
Replies (1)
Vodacom
Vodacom's reply13 Dec 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team