CH
Camilla H

1 reviews | Active since Mar 2009

06 Dec 2016, 08:17

Power to You, apparently not!

<p>Over the last month I've experienced issues receiving calls from some (not all) numbers in that the call is dropped before it gets through. In the last week the problem has escalated in that most people can't get through to me and I've called Vodacom customer care every day to try and get resolved.</p> <p>After holding for 20-30 minutes every time (due to 'high call volume ') and speaking to an agent who either assured me that the problem would be fixed within a couple of hours or would be followed up by another department, it has not been fixed and I have no idea how to resolve.</p>

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Replies (2)
Vodacom
Vodacom's reply06 Dec 2016, 09:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Dec 2016, 09:25
Official

Dear Client

Please accept our sincere apology for the inconvenience caused. The Port Support Team advised that the routing of your calls has been resolved.

Kind regards

Vodacom Consumer Website Team