Power to Vodacom, who cares about customers?

On Wednesday we app**** for a new phone and a Wifi Router contract. Agent stuffs up capturing on computer, post and realise that suddenly I have 2 phone contracts. Agent realises the problem and phone his manager at head office to cancel the one line, so that hey can redo with correct info. They cannot provide the phone on first line, as hey need to cancel everything first. This will only take 2 hours.<br> On Thursday we visit the shop again, and was told that they cannot continue as the second line not cancelled yet, however, they can give the phone...Collected phone... Thanx.<br> Promises are made that I can collect the wifi Modem today, as couriers will deliver. It is on order and I must not worry about anything. This morning (Friday) I actually phone the shop and was told everything in order, but I must come later.<br> Arrive after 3PM, confirm courier delivered, YES, awesome, but no WIFI Router. However, I was very quickly informed that the second line still not cancelled, so even if the had the modem they will not be able to provide until 2nd line cancelled. 2 hour job now 3 days later! POOR SERVICE.. 3 x 60km trips to Vodacom, my time, petrol, effort and no joy!