Power To Me? Yeah right!

<p>Good day,</p> <p>I would like to express my absolute disgust at the level of service I have just received at your outlet at the Carlton Center in Johannesburg.</p> <p>I was served by a lady who was seated at the extreme left section of the shop (closest to the door),wearing a black golf shirt with cornrows hairstyle. I had problems with my SD card. She was abrupt,rude and impatient. She also had no knowledge on how to help me so I didn't get help or even an effort to assist. She was 'helping' me but busy on her computer the whole time.</p> <p>While I was in the store,I observed 3 other customers whom the consultants could not assist. I heard a lot of 'I'm not sure' responses given to customers as responses. My questions are therefore:</p> <p>1)If you don't want to service customers or customers irritate you,why did you accept a job as a customer service consultant?<br />2)Did you not understand things you were taught during your training that you are forever 'not sure' about customer queries?</p> <p>Like I said,I was thoroughly disgusted because these individuals are damn lucky to have jobs but it is clear that they have slipped into comfort zones. Now THAT is unacceptable.</p> <p>Please address this with the staff concerned and revert. I have been involved in the (customer) service field for over 20 years and I know that the only way to hold people to account is by speaking up against appalling service. I will not tolerate sub-standard service and will ALWAYS speak up!</p> <p>Kind regards,</p> <p>Neo Rama***o (Ms)<br /> ********** <br /> </p>