yT
yolandie T

1 reviews | Active since Apr 2013

14 Aug 2015, 15:52

Power Bundles

My previous complaints were just ignored & never resolved, Im sure Im wasting my time here again but its the principal and not about the R6 wasted.<br> I purchased my first power internet bundle for R6 +- 2 weeks ago & for the first time ever I read actually read through the terms and conditions because of my exact complaint to follow. After buying it the 1st time I did a balance check 2 see if the bundles are going off my monthly data or the power bundle BECAUSE THIS IS NOT MENTIONED IN THE TERMS & CONDITIONS! So I tested it myself. I bought another power bundle this week Tuesday I think & 2 my surprise it used MY monthly data and the power bundle was untouched. Called the call centre and spoke to Mandy, she put me on hold for a very long time as she did not know off hand why and came back saying \In the terms and conditions it states that it will use your own data first & only when you have 0 data balance will it use the power bundle". that was not the case with my previous purchase. I just read through the terms and conditions AGAIN and there's nothing mentioned about this. So did I score R6 & 60MB of data the first time"

0
Replies (1)
Vodacom
Vodacom's reply16 Aug 2015, 12:49
Official
Hello ydtoit123,

Thank you for taking the time to raise your complaint with our team.

As discussed we have now addressed this issue.

Our objective is to turn our complaints into a compliment and I certainly hope that we have achieved this objective.

Regards

Julian

Best regards,