1 reviews | Active since May 2020
Pour service
I received a call on the 12th of May around 10 about fibre that you can offer me. I then got a verbal quote for 549 for 10mpps uncapped fibre. I did not hesitate as I am interested in doing this. Then On Wednesday the 13th of May around 10 I got a call again and the sales person (whose name I cannot recall) told me he gave me the wrong information, I am very upset about this as I am trying to get the best deal I possibly can. Being a customer for years now with Vodacom, I phoned back again the 13th May around 14:40 and could not speak to a manager or supervisor to get the problem resolved. My details was taken and I was told that I would be contacted. Until now I am still awaiting a call form you. I cannot believe that this is the service I am getting, if this is how you treat your customer then I am sure that I need to get another service provider who can assist me with the correct information and prompt response. Could the correct personnel phone me back so I can get this issue sorted, and if not I will have to get the service elsewhere .
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
