SK
Sunandi K

1 reviews | Active since May 2020

18 May 2020, 08:45

Pour service

I received a call on the 12th of May around 10 about fibre that you can offer me. I then got a verbal quote for 549 for 10mpps uncapped fibre. I did not hesitate as I am interested in doing this. Then On Wednesday the 13th of May around 10 I got a call again and the sales person (whose name I cannot recall) told me he gave me the wrong information, I am very upset about this as I am trying to get the best deal I possibly can. Being a customer for years now with Vodacom, I phoned back again the 13th May around 14:40 and could not speak to a manager or supervisor to get the problem resolved. My details was taken and I was told that I would be contacted. Until now I am still awaiting a call form you. I cannot believe that this is the service I am getting, if this is how you treat your customer then I am sure that I need to get another service provider who can assist me with the correct information and prompt response. Could the correct personnel phone me back so I can get this issue sorted, and if not I will have to get the service elsewhere .

0
Replies (2)
Vodacom
Vodacom's reply18 May 2020, 10:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team

SK
Sunandi K's update20 May 2020, 07:29
Reviewer Update
So after getting a hold of us and getting our order processed, it was declined under my husbands name due to him having to much vodacom lines. Why could this not be brought under his attention before going through all of this that was a waste of time. We need to get this fibre urgently, we are trying to get the kids up and going with their online classes. I have app**** under my name but when I phoned now I had to hear that this will take about 3-4days. I can not wait that long. Please get in contact with me urgently so we can get this up and running please!!