Potentially working with ****mers
Vodacom is potentially working with ****mers as they allow sim swap without proper verification. On 5Jan24 a sim swap was done on my number and they refused me a sim swap over the phone yet they gave ****mers my number freely. ****mers contacted people asking for money. I managed to do a sim swap and flag my number on 6Jan24. On the 7Jna24 AGAIN I received a sim swap request done on my name. This is sick and not acceptable. How does someone do a sim swap on a FLAGGED NUMBER?
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Vodacom's replyOfficial
07 Jan 2025, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jan 2025, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Jan 2025, 11:06Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Jan 2025, 11:06
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team
Best regards,