Posting until we get response

New Account holder (us) went into Vodacom at the beginning of October 2017 to do a transfer of account, we completed all the necessary documents and gave it to Vodacom, they said everything is fine.... They still sent the invoice to the previous account holder (granny). So we happily went in to Vodacom (2nd time now) to ask whats going on; They said everything is fine... "The new account holder will be billed (debit order)". They even gave a printout of their system showing everything is fine! On the 1st of Nov the new account holder's account wasn't billed as they said and promised twice it would be. So we went in (3rd time now) to pay the account manually... @16:23 on 01/11/17. Two days later they suspended the phone @19:52 on 02/11/17 On the 3rd of November we got a call from the help desk. They want to... insist to speak to granny, "the account holder" but she is not the account holder anymore at that time... so we told the agent that, but he refused help. So we went in again @14:40 on 02/11/17 (4th time now) to ask what is going on, they said sorry "we don't know" and activated it.... one day later PHONE SUSPENDED.... AGAIN!? Time passes... Just been to Vodacom (5th time now) @13:56 on 05/11/17 according to their system my phone is active, but it isnt. I cannot make any calls or use data services... so I just left and thought let's call Vodacom Time passes... Phoned Vodacom Customer care, @14:45 on 05/11/17... same thing... The agent kindly reactivated my phone... only for Vodacom to yet again suspend it just moments ago...@19:41 on 05/11/17 How can a company as big as Vodacom have so many employees and still we (customers) have to run around to make sure they deliver their service!? This is the 3rd complaint we logged today and Vodacom refuses to answer, I guess they don't know how to help so they just ignore it...