TM
Thuso M

1 reviews | Active since Nov 2018

24 Jul 2020, 06:21

Post Sale services and refunds

You know Vodacom really drops the ball when it comes to post sale service. They will close your enquiry without having solved it. The pain of opening another one really gets to me.

I always struggle and it’s for this reason I won’t really recommend. The last time it took me an entire year to finally help them see that they need to refund me cause I’ve been overcharged since the inception of my contract.

0
Replies (1)
Vodacom
Vodacom's reply24 Jul 2020, 07:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team