Post sale - Appalling customer experience.

I have completed a vodacom fibre application on the 14th of July. I have received 2 emails since then , nobody has contacted me about the application status. I have to continously follow up and the lady that I spoke to this morning was quite rude, the initial consultant that completed my application informed me , the intallation takes 7 days , to now only find out it is 21 days.

The service in your contact centre is appalling , your consultants have no idea of customer experience. As such a huge service provider , why is there no follow up and keeping your customer informed about your SLA. IT seems to me all the consultant wanted was a sale and did not really care about the urgency of my request. I expect this query to be resolved , if I had known about the sla at the start i would have not app**** through vodacom and would have found an alternate provider.