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chrpretorius C

1 reviews | Active since Jan 2017

01 Aug 2017, 12:46

post 4 of the same issue. Money being ****** by Vodacom

<p>So I tried to upgrade in January, however I never recieved a phone. Yet my contract was changed. After phoning and emailing and trying to get my contract to not renew I am at the end of the day being charged R700 but I am getting R0 airtime 0 free sms's and 0gb of data. Please can someone please help me to cancel the contract. I have been battling with you guys since Jan and no one is helping or getting back to me.</p> <p> </p> <p>If this review looks fami****, it's because it is. I was contacted by a tech, named Faik, that told me he will get back to me within 24 hours. It's been a week. So again I ask, I beg even. Tears strolling down the side of my face. For the love of everything that is beautiful is this world. Please please please please help me I beg you. I am paying over R700 every month and vodacom is not helping me at all.</p> <p> </p> <p>Kind regards</p>

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Replies (1)
Vodacom
Vodacom's reply01 Aug 2017, 12:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team