PvdB
Peter van den Bergh
1 reviews | Active since Nov 2020
03 Nov 2020, 13:16
Possible Vodacom ****
Amounts debited to three of my accounts with no notification thereof or reasons given as to why! All three accounts then in arrears totaling over R7000. The arrears have been paid to keep the services going but no response or explanation received from Vodacom as to the transactions. Out of pocket over R7000 and no contact from Vodacom to explain their action - suspect possible **** in the business?
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Replies (3)
Vodacom's replyOfficial
03 Nov 2020, 14:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Nov 2020, 14:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
PvdB
Peter van den Bergh's updateReviewer Update
03 Nov 2020, 14:47No previous consultant could assist but look forward to the contact
PvdB
Peter van den Bergh's update03 Nov 2020, 14:47
Reviewer Update
No previous consultant could assist but look forward to the contact
Vodacom's replyOfficial
16 Nov 2020, 15:26Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that the Subscriber Collections Department made contact and necessary credits requested. Please refer to the new statement for December 2020. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Nov 2020, 15:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that the Subscriber Collections Department made contact and necessary credits requested. Please refer to the new statement for December 2020. Regards Consumer Website Team
Best regards,