Possible ********** Altron Upgrade on Vodacom account

Vodacom, since when is it acceptable business practice to ignore customers (with 6 lines, excluding my wife’s contract with you since Vodacom was founded) who has launched a forensic investigation into ********** upgrades? Numerous attempts to contact Vodacom to resolve this issue has constantly been ignored. No more than 4 e-mails sent to Mr. Ishmael Matshotyana from Altron who facilitated the upgrades has been ignored. Two e-mails sent to Vodacom’s ***** department, as well as Altron’s ***** department delivered absolutely NO RESPONSE! Phoning your customer care line 3 times also didn’t help. On Tuesday 18 August 2020 on a call that lasted 40 minutes, eventually one of your managers promised me that someone will contact me within 48 hours. No correspondence has been received by Vodacom. It seems all that your managers are empowered to do is “escalate” matters. Those who they escalate these matters too, seems either disinterested in solving problems or they just ignore them while you keep expecting your clients to pay their “contracts”. It is a pretty arrogant response from Vodacom to ignore such serious matters. It seems the only way to get your attention while we take this matter further legally is to let the public know what they sign up for when they want to do business with Vodacom or your business partners. (Account holder IO662871)