1 reviews | Active since Apr 2017
POSSIBLE ********** ACTIONS BY STAFF MEMBER
<p>Have had experience of data being used which was unsoliceted by me. Eventually found prima facie evidence of possible "inside" involvement. Submitted my findings by affidavit on 3rd March 2017 requesting their investigation. Did not receive any response at all, but have today learned that my cell phone service was suspended. My efforts to get assistance telephonically from Vodacom were unsuccessful after more than 30 minutes</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TO UPDATE. I HAVE,SINCE POSTING MY FIRST REVIEW, BEEN CONTACTED BY FOUR DIFFERENT PERSONS IN THE EMPLOY OF VODACOM. AFTER EXPLAINING THAT THEY ARE (SHOULD) INVESTIGATING THE MATTER THEY UNDERTOOK TO INVESTIGATE AND UPDATE ME. TO DATE ABSOLUTE DEATHLY SILENCE ABOUT THAT, BUT NOT THREATENING E-MAILS FOR PAYMENT. MEANWHILE I HAVE BEEN PAYING MY MONTHLY BILL. SERVICE WAS SUSPENDED ABOUT 10 DAYS AGO. I THEREAFTER RECEIVED E-MAIL REQUESTING ME TO PAY CERTAIN AMOUNT, OTHERWISE SERVICE WILL BE SUSPENDED WITHIN 7 DAYS. SINCE THEN I MADE TWO PAYMENTS WHICH WERE ACKNOWLEDGED. MY EFFORTS TO CONTACT THEM TELEPHONICALLY NOT SUCCESSFULL, UNLESS YOU ARE PREPARED TO WORK ON THE CALENDER INSTEAD OF THE WATCH. IS THERE ANY HELP OUT THERE FOR ME?
TO UPDATE. I HAVE,SINCE POSTING MY FIRST REVIEW, BEEN CONTACTED BY FOUR DIFFERENT PERSONS IN THE EMPLOY OF VODACOM. AFTER EXPLAINING THAT THEY ARE (SHOULD) INVESTIGATING THE MATTER THEY UNDERTOOK TO INVESTIGATE AND UPDATE ME. TO DATE ABSOLUTE DEATHLY SILENCE ABOUT THAT, BUT NOT THREATENING E-MAILS FOR PAYMENT. MEANWHILE I HAVE BEEN PAYING MY MONTHLY BILL. SERVICE WAS SUSPENDED ABOUT 10 DAYS AGO. I THEREAFTER RECEIVED E-MAIL REQUESTING ME TO PAY CERTAIN AMOUNT, OTHERWISE SERVICE WILL BE SUSPENDED WITHIN 7 DAYS. SINCE THEN I MADE TWO PAYMENTS WHICH WERE ACKNOWLEDGED. MY EFFORTS TO CONTACT THEM TELEPHONICALLY NOT SUCCESSFULL, UNLESS YOU ARE PREPARED TO WORK ON THE CALENDER INSTEAD OF THE WATCH. IS THERE ANY HELP OUT THERE FOR ME?