Possible *****, lack of assistance, over chargin

On the 29th of Dec I phoned Vodacom and asked for a recurring 10gig Data Bundle for ***. For weeks we struggled as the bundle was never requested and then the bundle wasn't allocated etc. <br> <br> In the mean time we have been billed out of bundle rates even though the 10gig bundle was finally allocated. Every time I phone I deal with a different consultant from the call center and yet NO ONE seems interested, consultants actually seem irritated by my query. I was told the matter will be finalized on the the 15th of Feb after numerous calls. I phoned on the 15th and yet nothing was done. I have phoned a few times since and still no response. <br> <br> I have spoken to team leaders, logged service calls, had the problem escalated numerous times and still no response. I have asked to have my debit order cancelled due to the fact that I have been charged R5500 too much due to their fault. <br> <br> I fail to understand that a company the size of Vodacom fails to see the magnitude of the problem, that there must be ***** or some big problem if this takes 2 months to resolve a data bundle issue. I am disgusted with the level of service and the fact that I cannot speak to 1 person who can assist.