Possible ***** at vodacom????

Notwithstanding the many follow up requests iro progress on this matter also contacting ********** ********** @vodacom111 vodacomsupport since 1 May 2018 no response from vodacom only that I must make arrears payment but no resolve as to ***** from vodacom consultant. See correspondence below; On 1 May 2018, at 18:27, ***** DISPUTES ********** wrote: Dear valued customer,

Thank you for your e-mail communication received. Your reference number is EC-1JDH-31Q8IP. This is a standard e-mail response so please do not respond to this e-mail.

Please contact us or visit us for Frequently Asked Questions at www.vodacom.co.za/

We look forward to further communication with you.

Kind Regards Vodacom

-----Original Message----- From:SMA...; ********** Cc: Subject:Possible *****

To whom it may concern

I was phoned by a Me Rose Mokgotho from Vodacom in connection with an upgrade special as indicated below. This she communicated to me over the phone but requested her to email me the proposed upgrade for consideration which she did here below. She called again later to inquire whether I received the email and if I was interested. She confirmed a monthly payment of R199 for inter alia 2 gig x 24 months plus 500mb, 200sms and 200 minutes. An amount of R403.13 by vodacom was deducted from my bank account on 30 April 2018 and an amount of R825.29 on 31 March 2018. The 24 month contract for cell number 081......... terminated on 31 March 2018. The new 24 month upgrade contract for an amount of R199 came into force 01 April 2018. I emailed Rose today on the same email address to find out why I was not receiving what I agreed to which was returned as unknown. See attached. When I dailed *111# to determine my balance for tge new month it was not what I had agreed to. See attached screengrab. I immediately arranged with my bank for a reversal of both payments until this matter has been investigated. As at 30 April I still had 207 minutes talk time over which is lost on 1 May 2018.

------ Original message --------

From: Rose Mokgotho

Date: 2018/02/22 16:52 (GMT+02:00)

To: **********

Subject: UPGRADE CONFERMATION

V17DC3144 NO PHONE + 10GB DATA X 1 - (C) + TOP DOG VOUCHER @ R199 Reduced Sub PM on Smart S +2781...........

FREE 2GB FOR THE 24 MONTH

FREE CLIP

SMART S+ INCLUDES

200MINUTES

200SMS

500MB

ORDER REFERENCE NO 1- ********** **********

Kind regards