wM
wendy M

1 reviews | Active since Jun 2011

20 Apr 2017, 12:19

Possible *****

<p>Good day Vodacom,</p> <p> </p> <p>I called your Contact centre today regarding an sms i received about an order I do not know of addressed to Mr Faris Ali, however Lebo could not pick up anything and transferred me to the Contract team but somehow I got lost and was back on the IVR and I ended up hanging up.</p> <p>I received an sms dated 07/03/17, and when I called at the time I was told a certain person named Faris Ali attempted to make a sim swop but was not processed as yet, they then flagged my number.</p> <p>Lebo has confimed this today that my number was since flagged, but I just wanted to check and confirm if there is no order made in my name by this person, the sms had an order no of: 1- ********** ********** and 1- ********** ********** .</p> <p>today I received another sms welcoming this Faris Ali to talking points, can someone please check what is happening with his number. Does this number belong to me of Faris Ali, and please update your records accordingly.</p> <p> </p> <p>Regards,</p>

0
Replies (2)
Vodacom
Vodacom's reply20 Apr 2017, 12:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply24 Apr 2017, 09:58
Official

Dear Wendy,

Your query is resolved.

Regards,
Cassandra

Best regards,