PORTS NOT BEING RELEASED

I AM STRUGGLING WITH VODACOM NOT RELEASING MY PORTS. I AM EXTREMELY FRUSTRATED. THEY KEEP TELLING ME THAT THERE ARE NO REQUESTS FROM CELL C ON THE SYSTEM FOR THE PORTS BUT CELL C GOT NOTIFICATIONS THAT THE PORTS WAS REJECTED DUE TO 1. CONTRACT TERM AND 2. MISMATCH OF ACCOUNT DETAILS. IT WAS 5 LINES THAT WAS PORTED. THE ONE FROM MTN AND 2 FROM VODACOM WENT THROUGH WITHOUT ANY HASSLE AND ON THE SAME COMPANY DETAILS AND VODACOM ACCOUNT NUMBERS. THE LAST 2 ARE JUST NOT BEING RELEASED AND THE BLAME IS PLACED ON CELL C EVEN THOUGH NOTHING IS WRONG ON THEIR SYSTEM. VODACOM CAN YOU PLEASE RELEASE MY 2 NUMBERS ON YOUR NETWORK AS IS REQUIRED BY LAW BECAUSE THIS IS TOTALLY UNACCEPTABLE. I NEED THIS TO BE DONE IMMEDIATELY AND WITHOUT ANY FURTHER ISSUES OR DELAY. PLEASE RELEASE *** AND *** WITH IMMEDIATE EFFECT. THANK YOU.