Porting to Vodacom seems impossible

I wanted to port my number to Vodacom. Followed the steps, sms'ing port me followed by Rica'd sim card number.... no response. Suppose to get a confirmation/activation sms in reply, nothing. Tried another sim on another day, same result. Tried to phone their customer care, impossible to get through to actual person. Tried online chat, keep on getting message that all consultants are busy in chats...