CF
Clinton F
1 reviews | Active since Apr 2018
01 Apr 2019, 06:50
Porting to Vodacom Nightmare!!!!!!
So I ported from Telkom to Vodacom due to the fact that with Telkom I had so many issues and I thought since Vodacom is "SA'S BEST NETWORK'' as they say I have had nothing but issues for the last three days I am unable to check my airtime balance, I am unable to make calls or receive them, I am unable to buy airtime or data even unable to whatsapp or anything nothing works I phoned vodacom over and over they are not very helpful as my problem has still not been resolved their service to me so far has been patehtic and I am not impressed hey seriously I need to be able to use my phone and I am not able to do anything on my phone at all hey.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
01 Apr 2019, 07:19 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Apr 2019, 07:19
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
CF
Clinton F's updateReviewer Update
01 Apr 2019, 07:40I am not able to make calls, or buy airtime, I am unable to even buy data or check my airtime I cannot whatsapp, I cannot make calls or even send smses if anything had to happen to me right now I would not be able to even call someone for help worst part is that it has been 3 days now of calling and calling vodacom and still absolutely nothing has been done to assist me or get this sorted!!!!!! I am so appaled and angry and dissapointed that I ported to vodacom I mean if this is going to be the beginning of my relationship with vodacom then I am not sure I even want to be vodacom 3 days later still cant do a single thing on my phone really? This is the port from hell!!!!
CF
Clinton F's update01 Apr 2019, 07:40
Reviewer Update
I am not able to make calls, or buy airtime, I am unable to even buy data or check my airtime I cannot whatsapp, I cannot make calls or even send smses if anything had to happen to me right now I would not be able to even call someone for help worst part is that it has been 3 days now of calling and calling vodacom and still absolutely nothing has been done to assist me or get this sorted!!!!!! I am so appaled and angry and dissapointed that I ported to vodacom I mean if this is going to be the beginning of my relationship with vodacom then I am not sure I even want to be vodacom 3 days later still cant do a single thing on my phone really? This is the port from hell!!!!
CF
Clinton F's updateReviewer Update
01 Apr 2019, 08:38I decided to port from Telkom Mobile to Vodacom due to the fact that with Telkom Mobile I forever had issues with network and since Vodacom claims they are “SA’S BEST NETWORK’’ I thought let me port over to Vodacom as I want to be on a good network and finally be able to enjoy my mobile phone and network at the same time.
My port was completed and finalized on Friday 29/03/2019 ever since then I have been unable to contact anyone or to receive calls, I am unable to check my balance or to even purchase airtime this has been the port from hell as I am even unable to log on to my internet banking, or use my whatsapp or anything as I am even unable to purchase myself data. I have called in several and I literally mean several times for Vodacom’s customer care even received a ticket they logged 22 days ago for a technician to fix my issues for me STILL NOTHING HAS BEEN DONE AT ALL TO ASSIST ME??????
If something happens to me now I would be unable to contact anybody for help as I am not even able to use my phone cos of the terrible service I have been receiving from Vodacom and if anything happens to me or I have an emergency I will not even be able to contact anybody for help due to the terrible service I have received from Vodacom then I will sue vodacom so fast it will make your head spin it has been 3 days now and I am still waiting for anyone to assist me or help me get this resolved as this type of service is COMPLETELY AND UTTERLY UNACCEPTABLE and I am willing to go to social media, the actual media as in newspapers and all of that as I have already complained on Hello Peter and I mean for 3 days now I have not been able to use my phone at all cos of Vodacom and their **** service?
I need this resolved as soon as possible please this is not on!!!!
My the ticket number I received is A2-FE23-H042AV.
Regards
CF
Clinton F's update01 Apr 2019, 08:38
Reviewer Update
I decided to port from Telkom Mobile to Vodacom due to the fact that with Telkom Mobile I forever had issues with network and since Vodacom claims they are “SA’S BEST NETWORK’’ I thought let me port over to Vodacom as I want to be on a good network and finally be able to enjoy my mobile phone and network at the same time.
My port was completed and finalized on Friday 29/03/2019 ever since then I have been unable to contact anyone or to receive calls, I am unable to check my balance or to even purchase airtime this has been the port from hell as I am even unable to log on to my internet banking, or use my whatsapp or anything as I am even unable to purchase myself data. I have called in several and I literally mean several times for Vodacom’s customer care even received a ticket they logged 22 days ago for a technician to fix my issues for me STILL NOTHING HAS BEEN DONE AT ALL TO ASSIST ME??????
If something happens to me now I would be unable to contact anybody for help as I am not even able to use my phone cos of the terrible service I have been receiving from Vodacom and if anything happens to me or I have an emergency I will not even be able to contact anybody for help due to the terrible service I have received from Vodacom then I will sue vodacom so fast it will make your head spin it has been 3 days now and I am still waiting for anyone to assist me or help me get this resolved as this type of service is COMPLETELY AND UTTERLY UNACCEPTABLE and I am willing to go to social media, the actual media as in newspapers and all of that as I have already complained on Hello Peter and I mean for 3 days now I have not been able to use my phone at all cos of Vodacom and their **** service?
I need this resolved as soon as possible please this is not on!!!!
My the ticket number I received is A2-FE23-H042AV.
Regards
Vodacom's replyOfficial
01 Apr 2019, 14:18Dear Clinton,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Apr 2019, 14:18
Official
Dear Clinton,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
CF
Clinton F's updateReviewer Update
01 Apr 2019, 14:38After complaining 3 days later on Hello Peter finally my query was resolved quickly why did I have to complain on Hello Peter to be taken seriously and finally be assisted?
CF
Clinton F's update01 Apr 2019, 14:38
Reviewer Update
After complaining 3 days later on Hello Peter finally my query was resolved quickly why did I have to complain on Hello Peter to be taken seriously and finally be assisted?