Porting to Vodacom Made Difficult

<p>I processed a port resquest from Telkom mobile to Vodacom on the 03/02/2017 sandton city Vodacom center. The agent advised me that the port would take 24 hours however 4 days have passed and still no port.</p> <p> </p> <p>When I call the call center I get given this port support team number ********** 000, where the prompts asks for IVR access code.</p> <p> </p> <p> I don't know what this IVR code is and now I don't know what to do because I'm being take from piller to post.</p> <p> </p>