JB
Jene B

1 reviews | Active since Jun 2016

13 Jun 2016, 10:37

Porting to Vodacom from Cell C

<p>All I need to get done is to port my existing Cell C prepaid number over to vodacom. One would think that moving from a competitor Network would provoke a sense of urgency but until now, I have found this process to be awfully tedious and tiresome. </p> <p>Please can someone from Vodacom contact me to get this resolved as URGENTLY as possible? I have been in touch with Cellc, my number is on prepaid and they have released my number for porting but Vodacom won't accept the port?!?! I do not want to hear I need to go back to CellC to do this process again, I expect Vodacom to sort it out internally, this is poor customer service, and basically passing the blame - and thus causing me to question whether this is actually a good move?!?!?! </p>

0
Replies (2)
Vodacom
Vodacom's reply13 Jun 2016, 13:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JB
Jene B's update14 Jun 2016, 10:23
Reviewer Update

A standard response and I continue to wait for feedback from Vodacom. Perhaps not the smartest move to return to Vodacom after all.