Porting to Vodacom

I am trying to port from telkom to vodacom but the service is really bad i have sent about 9 sms's to port and i get a delivery report. So i decided to call them i was advised that in my sms i used small letters for portme that was the issue and i must use PORTME in caps so i did that and guess what still nothing, so i called again and they told me that the there is no port on this number and i must visit a vodacom store to request it, the person was also very rude and the amount of noise in the background was appualing, it sound like they were having a nice chat about something other then work. Please can some just help me port my number to vodacom. Claiming to be SA's best network this is really bad service for something so simple.