1 reviews | Active since Jul 2017

21 Jul 2017, 14:45

Porting to Vodacom

<p>I went Vodacom Canal Walk (opposite Primi) to port my number. They said I would get a sms to confirm which I got one but nothing else happened. I went back again, the next weekend they then told me only happens between 8am till 5pm Monday to Friday.</p> <p>I then went to Strand street Vodacom Wednesday they said their porting system is offline, but I must come back in the week. I then went today Friday back to Strand street Vodacom they said Friday is a weekend.</p> <p> </p> <p>They said I can try customer care on the phone tho, but not them because Friday is a weekend. For all my life Friday is a week day or am I mistaken.</p> <p> </p> <p>****py service </p>

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Replies (1)
Vodacom
Vodacom's reply21 Jul 2017, 14:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,