GH
Graham H
1 reviews | Active since Oct 2012
15 Apr 2019, 12:23
Porting taking longer than 5 days??
Ordered a new Vodacom contract on 28 March and after issues with delivery it's now an issue with porting too... Part of the deal was that I wanted my prepaid CellC number ported onto the new Vodacom contract. I've now received my phone and after being told to wait 72 hours for activation, the number still hasn't been ported. It is now 5 days since you delivered my new phone and I can't even use it. When I spent 2x half hour calls, one with sales and another with after-sales I was told I'd receive a call back as no manager was available to escalate the issue. Now its the next day, I still haven't received the promised call back and my new phone and sim are STILL not working on the Vodacom network...
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
15 Apr 2019, 13:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Apr 2019, 13:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
16 Apr 2019, 11:24Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom's reply16 Apr 2019, 11:24
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
GH
Graham H's updateReviewer Update
17 Apr 2019, 20:16What's the point? 2 days after this they blacklist my number for no reason and now I'm in limbo again. I've even visited a physical Vodacom shop to try and have this resolved now but NOTHING. I can use my mobile data and I have 5GB data available ***???
GH
Graham H's update17 Apr 2019, 20:16
Reviewer Update
What's the point? 2 days after this they blacklist my number for no reason and now I'm in limbo again. I've even visited a physical Vodacom shop to try and have this resolved now but NOTHING. I can use my mobile data and I have 5GB data available ***???
GH
Graham H's updateReviewer Update
17 Apr 2019, 20:17QUERY NOT RESOLVED. VODACOM SUCKS
GH
Graham H's update17 Apr 2019, 20:17
Reviewer Update
QUERY NOT RESOLVED. VODACOM SUCKS