Porting still not done, although Vodacom says it has

On the 14th September, I wrote on Hello Peter that the sales consultant from Vodacom Fourways Mall, is not doing his job properly, even though I phoned him and told him what system to put my porting on, it was not done. I then received a call from Vodacom customer services about my complaint, which I duly explained. He was meant to call back, but never did, i then receive a message saying that the issue has been resolved...well it hasn't, I am still not ported, I called the porting department and they say, it has been approved, but i must go into a Vodacom shop to have them load it on the system, I have been in twice and still he cannot put it on the correct system. Can someone tell me what is going on??????